Monro Auto Service and Tire Centers, 200 West Plank Road

06/03/26 by Heather Bert

I gave a 4 star because after weeks of searching the internet for the specific tires I was looking for just for my Subaru Ascent at a reasonable price Monro Auto popped up with a great price! I got the quote and then about less then 10 min. I received a call from an Altoona number which came up unknown, ( I never answer them) so It was Lisa from Monro, she asked which tires I wanted? In which I was confused a bit because I would assume she would be able to see but she explained she was only seeing a part # so I gave her all the info again and that I wanted an alignment, she then gave me a completely different total and I almost cancelled the transaction but then asked if that was with the special $100 discount and she apologized because it did not take that off. So the next day I showed up for my appt in which she said I was early and yes I was because the text I received to confirm was for the original time so I wasn?t sure if it got changed so I did not want to miss my appt. So I went at that time, she said they were running behind and as they would be due to it was only her and one service tech? She then proceeded to tell me they could not do the alignment for my car because if they did it would set off all the codes in my car and I would have to go to the dealership anyway? Why was that not told to me on the phone ? I would not have ordered them, I was trying to do this all at once so I was extremely frustrated and very annoyed that there was not good communication about this when my car was punched in when I did the quote for the tires? But as for the tech he did a wonderful job! I checked out and Thank heaven right before I left I asked about the warranty and Lisa had to redo the paperwork because I was not told about the roadside warranty. So I would think that this add on is something Monro would want you to be upselling! Also my paperwork said I denied the alignment, no I did not, Monro you denied it! That was a whole other issue!....Read More

06/01/26 by Roxanne Hart

I cannot say enough good things about Monroe Tires! I came in with a screw in my tire and expected a stressful experience, but the team made everything easy. From the moment I arrived, everyone was friendly, welcoming, and professional. They fixed the problem quickly, explained everything clearly, and had me back on the road in no time. The service was fast, the pricing was fair, and the staff treated me with kindness and respect. It's refreshing to find a business that truly cares about its customers. I highly recommend Monroe Tires to anyone looking for quality work, fair prices, and outstanding customer service. Thank you to the entire team for turning a frustrating situation into such a positive experience!....Read More